Frequently Asked Questions
about Wealden Community Care
Q. If I ask you for help, does that mean I'll be losing all my independence?
A. No, we only get involved as much as you want or allow. We'll meet with you at
the outset to discuss your requirements and then tailor our service to your
Q. I'm having a stay in hospital, can you help me when I come out?
A. Yes, of course we can. However you need us to help we're there. You control
the extent to which we're involved and we're used to helping out for short
periods of convalescence. If you need us long-term that's possible too but it is
up to you.
Q. I'm not particularly wealthy - is it really possible to have home care and
afford to stay in my own home?
A. There are a number of financing options available that don't involve you
having to sell your home. That's the whole point of Wealden Community Care -
enabling you to stay in your familiar surroundings rather than a formal care
environment. You can start by meeting the costs out of normal income, pensions
and allowances (depending on the level of help required).
Q. Is there any government funding I can investigate?
A. The Government and local authorities provide means tested financial assistance, advice and
other forms of support to elderly, sick and disabled people who need help with
their personal care or nursing. Assistance may vary between different areas of
Q. Will I have the same carer?
A. There is generally a team of carers working within each area, and you may
have one or more carers visiting you from within this team. If more than one
carer visits you, it does tend to work better as there will be less disruption
to your service when one is away on scheduled or emergency leave.
Q. Is there a vetting process in place for job applicants?
A. We are an equal opportunities employer and we actively encourage diversity in
the workplace. We do not discriminate on the grounds of gender, race, ethnic
origin, disability, sexual orientation, religion or belief, age and offences
previously committed that do not create a risk to children and vulnerable
adults. For successful applicants, we do request a criminal records disclosure
from the Criminal Records Bureau (CRB), which will highlight ANY previous
criminal record, to assess the suitability of applicants for employment in
positions of trust.
Q. How do you ensure that carers are suitably qualified?
A. Our management team is highly skilled in the provision of care and we have
been providing a high quality care service locally since ?. We hold the
qualifications necessary to support all carers in undertaking an intensive
training programme and in achieving the standards required by the Care Quality
Commission (see our excellent results by viewing the CQC Reports for Wealden
Community Care Ltd. There is ongoing training and development to
ensure the continued competence and capability of each member of the care staff.
Q. Is Wealden Community Care Ltd registered with the appropriate
bodies and professional associations?
A. Yes, we are registered with the Care Quality Commission.
Accredited to ISO 9001
We are also licensed and approved by East Sussex County Council